Service Advisor

Evolution Mechanical is hiring a service advisor position for our heavy equipment repair shop in Redwater, Alberta, which is located 30 minutes north of Edmonton. We offer great benefits after 3 months. 100% coverage and Evolution Mechanical covers it completely.

Successful candidates need to be extremely organized with excellent computer skills, communication skills and the ability to work in a team.

Job details:

• Responsible for shop and field service processes and personnel in the Service Department;
• Supporting and driving all aspects of service in the Service Department;
• Responsible for booking service appointments
• Handling incoming phone calls
• Updating customers of progress of projects in addition to requesting authorization for jobs
• Invoicing jobs in the shop in a timely manner
• Proposing solutions to better streamline our internal processes as they relate to the Service Department
• Reporting systems in the Service Department
• Timely and proper flow of paperwork coming from field Service for invoicing
• Developing Service Competence in all areas of Service
• Implement internal systems to ensure the timely flow of paperwork through the Service Department;
• Structure flow of Service Dispatch to ensure prompt response to customer inquiries and proper handling of calls
• Provide timely reporting to senior management to increase level of communication from the Service Department

Responsibilities might also include:

• Point of contact for Service Call breakdowns through incoming electronic ticketing system, emails, or calls. Contact vendors via email or phone to do service calls and do follow-up status. Follow up with customer of eta and when unit is repaired.
• Research repair history to verify correct services are performed.
• PM and Safety Scheduling. Email customers weekly list of units due. Arrange with vendors where needed to schedule units. Scan safety certificates and inspection sheets.
• Warranty Tracking and processing, Claim for Warranty or Policy on applicable repairs.
• Administrative duties as assigned
• Organize orientations for sites
• Tracking inventory of fleet