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Service Advisor

Evolution Mechanical is hiring a service advisor position for our heavy equipment repair shop in Redwater, Alberta, which is located 30 minutes north of Edmonton. We offer great benefits after 3 months. 100% coverage and Evolution Mechanical covers it completely.

Successful candidates need to be extremely organized with excellent computer skills, communication skills and the ability to work in a team.

Job details:

  • Responsible for shop and field service processes and personnel in the Service Department;
  • Supporting and driving all aspects of service in the Service Department;
  • Responsible for booking service appointments
  • Handling incoming phone calls
  • Updating customers of progress of projects in addition to requesting authorization for jobs
  • Invoicing jobs in the shop in a timely manner
  • Proposing solutions to better streamline our internal processes as they relate to the Service Department
  • Reporting systems in the Service Department
  • Timely and proper flow of paperwork coming from field Service for invoicing
  • Developing Service Competence in all areas of Service
  • Implement internal systems to ensure the timely flow of paperwork through the Service Department;
  • Structure flow of Service Dispatch to ensure prompt response to customer inquiries and proper handling of calls
  • Provide timely reporting to senior management to increase level of communication from the Service Department

Responsibilities might also include:

  • Point of contact for Service Call breakdowns through incoming electronic ticketing system, emails, or calls. Contact vendors via email or phone to do service calls and do follow-up status. Follow up with customer of eta and when unit is repaired.
  • Research repair history to verify correct services are performed.
  • PM and Safety Scheduling. Email customers weekly list of units due. Arrange with vendors where needed to schedule units. Scan safety certificates and inspection sheets.
  • Warranty Tracking and processing, Claim for Warranty or Policy on applicable repairs.
  • Administrative duties as assigned
  • Organize orientations for sites
  • Tracking inventory of fleet

Job Types: Full-time, Permanent

Salary: From $28.00 per hour



  • Dental care
  • Disability insurance
  • Extended health care
  • Life insurance
  • On-site parking
  • Vision care


Flexible Language Requirement:


  • French not required




  • 8 hour shift
  • Monday to Friday




  • service advisor: 1 year (preferred)
  • Customer service: 1 year (preferred)


Work Location: In person


5007 48 Ave, Redwater, AB, T0A 2W0


6216 Pleasant Valley Road, Vernon BC, V1B 3R3